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    The Basics

    How Vitable Works

    • What is Vitable?
    • How do I get started?
    • What comes inside my monthly vitamin pack?
    • Am I able to trial Vitable for one month?
    • How does pricing work?
    • Can I order Vitable packs for my family?

    Signing Up

    • Do I need to create an account to receive my Vitable pack?
    • How do I create an account?

    Shipping and Delivery

    • Where do you deliver?
    • How long does it take for my order to arrive?
    • How much does shipping cost?
    • How do I update my shipping address?

    Your Vitable Plan

    My Subscription

    • How does my subscription work?
    • When will I receive my box?
    • Can I pause my subscription?
    • How do I reactivate my subscription?
    • How do I edit my pack?
    • Can I add things that weren’t recommended in my quiz?

    My Delivery

    • Can I delay or bring forward my next delivery?
    • How do I track my order?
    • I entered the wrong shipping address at checkout, what do I do?
    • Why hasn't my tracking hasn’t updated yet?
    • What happens if my order has been lost?
    • My order is delayed, what do I do?

    My Account

    • Can I change the email address on my account?
    • Can I change the name on my sachets?
    • How can I update my payment information?
    • I forgot my password!

    My Profile

    • Can I edit answers to the quiz that I’ve given previously?
    • How do I change my health goals?
    • Can I retake the quiz?
    • Will getting new recommendations change what’s in my next order?
    • How do I add new recommendations to my next pack?

    Payment

    • When will I be charged?
    • How do I update my payment details?
    • What forms of payment do you accept?
    • How are my payments secured?

    Cancellations and Returns

    • How can I cancel my subscription?
    • Can I cancel an order?
    • Can I return an order?

    Double Subscriptions

    • What is the double subscription feature?
    • How does the double subscription feature work?
    • Why is this feature only available for international customers?
    • How can I select this feature?
    • How do promo codes work with double subscriptions?

    Our Products

    My Pack

    • When is the best time of day to take my vitamins and supplements?
    • Is it safe to take all my vitamins and supplements together?
    • How long will it take to feel the effects of the vitamins?
    • How will I know what each of the pills are in my pack?
    • When do my vitamins expire?
    • What if I experience side effects?

    General Product Questions

    • How do I know which vitamins and supplements are best for me?
    • Are your products safe for pregnancy?
    • Do you have vitamins that support weight loss?
    • Should I take Ashwagandha before bed if it’s supposed to help you sleep?
    • Why is my urine fluro yellow?

    Dietary Restrictions

    • Are your products vegetarian/vegan friendly?
    • Where can I see if a product contains things that I’m allergic to?
    • I have an allergy. How do I know if your products are suitable for me?

    Manufacturing and Sourcing

    • Do you develop your own vitamins and supplements?
    • Where are your vitamins and supplements manufactured?
    • Where do you source your ingredients from?
    • Are your products good quality?
    • How are my vitamins and supplements packed in the Vitable boxes?

    Packaging

    • Are your sachets eco-friendly?
    • Is your packaging recyclable?
    • Can the sachets be recycled?
    • Why go with compostable sachets and not recyclable?
    • What if I can't compost at home?
    • What do the TUV AUSTRIA and ABA standards mean?

    Our App

    Getting Started

    Manage My Pack

    • How can I see the products in my current pack?
    • How can I add and/or remove products from my pack?
    • How can I change the date of my next pack?
    • How can I find out where my order is?

    Daily Tracker and Points

    • How does the Daily Tracker work?
    • What is a streak?
    • How can I track my progress?
    • How can I earn points?
    • What do I do with my points?

    Reminders

    • How do I set a reminder?
    • Can I set more than one reminder per day?
    • How do I stop receiving notifications?

    Everything Else

    Data Privacy

    Gift Cards

    • Do you offer gift cards?
    • How can I redeem a gift card?

    Partnerships and Careers

    • Want to collaborate with us?
    • Do you have an Affiliates Program?
    • Are you hiring?

    Promotions and Referrals

    Promo Codes

    Referral Program

    • Do you have a referral program?
    • How can I find my referral code?
    • My friend ordered from Vitable and forgot to use my referral code. Can I still earn credit for their referral?

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