Take The Quiz Browse Library
Vitable Help Center home page
My Account
  1. Vitable
  2. Your Vitable Plan

Your Vitable Plan

My Subscription

  • How does my subscription work?
  • When will I receive my next pack?
  • Can I pause my subscription?
  • How do I reactivate my subscription?
  • How do I edit my pack?
  • Can I add things that weren’t recommended in my quiz?

My Delivery

  • Can I delay or bring forward my next delivery?
  • How do I track my order?
  • I entered the wrong shipping address at checkout, what do I do?
  • Why hasn't my tracking updated yet?
  • What happens if my order has been lost?
  • My order is delayed, what do I do?

My Account

  • Can I change the email address on my account?
  • Can I change the name on my sachets?
  • How can I update my payment information?
  • I forgot my password!

My Profile

  • Can I edit answers to the quiz that I’ve given previously?
  • How do I change my health goals?
  • Can I retake the quiz?
  • Will getting new recommendations change what’s in my next order?
  • How do I add new recommendations to my next pack?

Payment

  • When will I be charged?
  • How do I update my payment details?
  • What forms of payment do you accept?
  • How are my payments secured?

Cancellations and Returns

  • How can I cancel my subscription?
  • Can I cancel an order?
  • Can I return an order?

Double Subscriptions

  • What is the double subscription feature?
  • How does the double subscription feature work?
  • Why is this feature only available for international customers?
  • How can I select this feature?
  • How do promo codes work with double subscriptions?
Vitable