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My Account
Vitable
Your Vitable Plan
Your Vitable Plan
My Subscription
How does my subscription work?
When will I receive my next pack?
Can I pause my subscription?
How do I reactivate my subscription?
How do I edit my pack?
Can I add things that weren’t recommended in my quiz?
My Delivery
Can I delay or bring forward my next delivery?
How do I track my order?
I entered the wrong shipping address at checkout, what do I do?
Why hasn't my tracking updated yet?
What happens if my order has been lost?
My order is delayed, what do I do?
My Account
Can I change the email address on my account?
Can I change the name on my sachets?
How can I update my payment information?
I forgot my password!
My Profile
Can I edit answers to the quiz that I’ve given previously?
How do I change my health goals?
Can I retake the quiz?
Will getting new recommendations change what’s in my next order?
How do I add new recommendations to my next pack?
Payment
When will I be charged?
How do I update my payment details?
What forms of payment do you accept?
How are my payments secured?
Cancellations and Returns
How can I cancel my subscription?
Can I cancel an order?
Can I return an order?
Double Subscriptions
What is the double subscription feature?
How does the double subscription feature work?
Why is this feature only available for international customers?
How can I select this feature?
How do promo codes work with double subscriptions?