Your Vitable Plan

My Subscription

• How does my subscription work?
• When will I receive my next pack?
• Can I pause my subscription?
• How do I reactivate my subscription?
• How do I edit my pack?
• Can I add things that weren’t recommended in my quiz?

My Delivery

• Can I delay or bring forward my next delivery?
• How do I track my order?
• I entered the wrong shipping address at checkout, what do I do?
• Why hasn't my tracking updated yet?
• What happens if my order has been lost?
• My order is delayed, what do I do?

My Account

• Can I change the email address on my account?
• Can I change the name on my sachets?
• How can I update my payment information?
• I forgot my password!

My Profile

• Can I edit answers to the quiz that I’ve given previously?
• How do I change my health goals?
• Can I retake the quiz?
• Will getting new recommendations change what’s in my next order?
• How do I add new recommendations to my next pack?

Payment

• When will I be charged?
• How do I update my payment details?
• What forms of payment do you accept?
• How are my payments secured?

Cancellations and Returns

• How can I cancel my subscription?
• Can I cancel an order?
• Can I return an order?

Double Subscriptions

• What is the double subscription feature?
• How does the double subscription feature work?
• Why is this feature only available for international customers?
• How can I select this feature?
• How do promo codes work with double subscriptions?